The Personal Touch

We provide our clients with a single point of contact for all aspects of solution delivery, covering software implementation, product management and change analysis. Our Client Solutions team enable the smooth transition of projects providing you solution expertise and value to each stage of the project lifecycle.

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Meet the team...

Karen has over 25 years experience in IT within large and small utility organisations, involving project  management, analysis, design, development and testing of systems for the electricity and gas industries.

Karen joined Utiligroup from Smart DCC where she was Industry Consultant within the Smart Metering Implementation Programme.

Karen’s role includes…

  • Leadership of team of consultants undertaking client engagement and delivering client value
  • Customer needs analysis &business processes review
  • Consulting toolset – 16 Box Model, Operational Process Development Tool
  • Stakeholder engagement & Client Relationship management
  • Strategic performance reviews
  • Influencing colleagues in IT, Operations and Strategy

Heather is an accomplished and enthusiastic Business Analyst with over 15 years experience across a range of sectors.

Heather is proficient in requirements gathering and process design and has experience in both business readiness and operational acceptance.

With excellent interpersonal and people management skills and experience of working with both operational teams and system developers, Heather builds and maintains solid relationships with clients and stakeholders at all levels.

Heather’s role includes…

  • Stakeholder Engagement & Client Relationship Management
  • Requirements Gathering
  • Work Stream Management
  • People Management and Mentoring
  • Workshop Facilitation
  • Process Mapping and Reengineering
  • Test Assurance & Support
  • Process Mapping and Reengineering
  • Requirements Gathering
  • Work Stream Management
  • Stakeholder Management
  • Testing and Test Assurance
  • People Management and Mentoring
  • Utility, Financial, Private and Public Sector Experience

Patricia has 20 years experience as a business analyst and operational manager in the utilities sector for some well-known clients.

Patricia’s proven track record was in the delivery of projects, Service Approvals, testing, 3rd party engagement, Change Management, Change of Supplier processes, Audits and Disaster Recovery.

Patricia applies her knowledge and experience to support new entrants into the market whilst adapting her skills to drive performance and focus on the clients long term benefits and values.

Patricia’s role includes…

  • Change of Supplier Processes
  • Billing Processes
  • Project Life Cycle
  • Training and Training Documentation
  • Audits
  • Supplier in a Box – Providing Industry Guidance to New Market Entrants
  • Settlements
  • Disaster Recovery
  • PARMS

Diane is an experienced test analyst, bringing a working knowledge of the electricity and gas energy industries into the Client Solutions team.

Diane’s background in software testing and operating as lead test analyst for many of Utilisoft’s products means she can provide exceptional support across all business areas.

In addition to assisting with the delivery of our products to a wide range of national and international clients.

Diane’s role includes…

  • Business & Requirements Analysis
  • Stakeholder Engagement & Client Relationship Management
  • Business Process Reviews
  • Industry Change & Impact Assessment
  • Industry & Process Training
  • Workshop Facilitation
  • Customer Support
  • Test Assurance & Support
  • ISTQB Intermediate Software Testing Certification

Natalie has a broad range of Managerial, Senior and Executive positions across leading Energy Consultancy and Independent Supply businesses in both the SME and I&C markets.

Most recently Natalie facilitated and delivered a niche commercial new entrant into the UK energy supply market via Utiligroup’s ‘Supplier in a Box’ offering and will look to use her all round knowledge and experiences of the Client Solution, Managed Service partners, company transfer and industry accession to support our SIB customers.

Natalie also has a wealth of experience across Operational and New Market Entrant activities.

Natalie’s role includes…

  • Industry introduction and knowledge transfer
  • Client engagement and relationship management
  • Workshop facilitation
  • Regulatory Requirements
  • Managed Service Operational Interpretation