Salary
To be discussed
Contract Type
Permanent
Contract Type
Full Time
Location
Chorley

Summary

Utiligroup (An Energy Services Group Company) is a market-leading provider of innovative technology and services to the utilities and energy industry. We are creating a more competitive utilities sector, improving our customer’s lives through better service and greater choice and guiding our clients through complex industry change. Our purpose is to make utilities smarter for everyone. We deploy our technology and talent to deliver innovation and automation through our SaaS and Business Process Management solutions from which we create actionable data analytics and insight. To date, Utiligroup has enabled a significant number of new entrant energy suppliers to enter the industry and we manage several million customers on behalf of suppliers and metering companies. Clients include a host of well-known energy providers, both UK and overseas-based.

The Change & Release Management assistant is responsible for supporting Utiligroup’s Change and Release Managers in their day to day duties. The role involves helping to overseeing the transition of new and enhanced Services into Utiligroup’s live managed service environments and for publishing and co-ordinating releases to all Utiligroup customers.

Excellent organisation skills, customer focus and a strong sense of ownerships and personal accountability for your work is essential. Previous experience of working in Change or Release Management roles is not essential.

Responsibilities

  • Assist in all aspects of the Change and Release Management processes
  • Understand the principle and process of Release and Change Management and how they are applied at Utiligroup
  • Assist with the administrative aspects of Release Management, including maintaining up to date distribution lists, customer and asset registers, and providing notifications to customers
  • To have a flexible approach to work and be willing to contribute and take responsibility for activities outside of a traditional change and release management role including additional customer communications and aspects of project management for industry changes
  • Building good working relationships with customers and internal stakeholders
  • Organising meetings, minute taking
  • Maintenance of Change and Release documentation
  • Providing cover for the Release and Change Managers as required.
  • Assist in the tracking and measurement of KPIs and monitoring progress
  • When required, chair the Utiligroup Change Advisory Board & Emergency CAB process
  • To identify areas of improvement in the change and release processes
  • To participate in a programme of continuous improvement, to ensure the systems and processes are appropriate to changing company and customer requirements
  • To understand the importance of change control and working within a formal change control system
  • To understand the importance of quality control, to comply with all relevant standards and procedures and participate in quality assurance and control activities

About You

Personal Traits

  • Excellent organisation skills
  • Strong attention to detail
  • Conscientious with a strong sense of pride and accountability
  • Customer focused
  • Flexible and adaptable
  • Excellent written & verbal communications
  • Excellent interpersonal and team working capabilities
  • Confident and relaxed under pressure

Experience – Desirable

  • Awareness and knowledge of ITIL

Qualifications & Experience

  • Minimum 1 years’ experience in a similar role
  • Minimum 1 years’ experience of operations in a supplier environment

Other Responsibilities

  • ISO Responsibilities
  • ISO Staff Awareness
  • Follow IMS Policies
  • Reporting of Incidents
  • GDPR Knowledge