Salary
To be discussed
Contract Type
Permanent
Contract Type
Full Time
Location
Chorley

Summary

Utiligroup (An Energy Services Group Company) is a market-leading provider of innovative technology and services to the utilities and energy industry. We are creating a more competitive utilities sector, improving our customer’s lives through better service and greater choice and guiding our clients through complex industry change. Our purpose is to make utilities smarter for everyone. We deploy our technology and talent to deliver innovation and automation through our SaaS and Business Process Management solutions from which we create actionable data analytics and insight. To date, Utiligroup has enabled a significant number of new entrant energy suppliers to enter the industry and we manage several million customers on behalf of suppliers and metering companies. Clients include a host of well-known energy providers, both UK and overseas-based.

To provide Data Services to meet agreed targets within a complex working environment, to ensure achievement of Service Level Agreements in line with Utiligroup core values.

Responsibilities

  • Ensure data is processed in an accurate and timely manner in order to achieve agreed business objectives
  • Resolve telephone and written queries according to standard procedures and within agreed targets in order to ensure customer satisfaction
  • Complete necessary administration reports and returns e.g. sickness, holiday, productivity returns, to ensure up to date records available
  • Keep escalated calls to a minimum

Knowledge, skills & Experience

  • Previous experience within a customer service environment
  • Business and Commercial Awareness
  • Industry awareness
  • Full appreciation of Industry Operation Web Applications

Personal Attributes

  • Quality targets are met
  • Repeat work kept to a minimum as required
  • Identify ways to improve processes and customer service
  • Assist in on-the-job training and development of others as required in order to provide effective and quality service to customers
  • Identify own training and development needs
  • Keep own training logs up to date
  • Provide support and guidance to team colleagues
  • Complete all forms in a timely manner

ISO Awareness

  •  ISO Responsibilities
  •  ISO Staff Awareness
  •  Follow IMS Policies
  •  Reporting of Incidents