Contract Type
Contract Type
Full Time
Utilihouse, East Terrace, Euxton Lane, Chorley, PR7 6TE


Utiligroup is a market leading provider of innovative technology and services to the utilities and energy industry. We are creating a more competitive utilities sector, improving our customer’s lives through better service and greater choice and guiding our clients through complex industry change. Our purpose is to make utilities smarter for everyone. We deploy our technology and talent to deliver innovation and automation through our SaaS and Business Process Management solutions from which we create actionable data analytics and insight. To date, Utiligroup has enabled a significant number of new entrant energy suppliers to enter the industry and we manage several million customers on behalf of suppliers and metering companies. Clients include a host of well-known energy providers, both UK and overseas-based.

Utiligroup is looking for a Network Infrastructure Team Lead, who will lead a team of network engineers with a strong focus on delivering client solutions. The role will cover designing LAN/WAN solutions, implementation of new technologies, mentoring team members, effective escalation of challenges, documenting best practices, and managing the team ticket queues. The Network Infrastructure Team Lead requires a positive attitude, leadership experience, a sense of task ownership, work to timescales, and provide effective root cause analysis.


  • Lead a team of network analysts, supporting a wide range of services
  • Advanced knowledge in Network Management, Network Design, Configuration and, Implementation
  • Manage, configure and design Cisco ASA firewalls including Firepower IPS modules and Firepower Management Centre policies.
  • Manage, configure and design Cisco switch & router installations
  • Manage, configure and design Cisco Meraki wireless installations
  • Manage, configure and design Cisco ISE installations
  • Manage, configure and design F5 BIG-IP Load Balancers
  • Manage the relationship with our Managed WAN providers
  • Insure tickets are addressed and closed within SLA requirements
  • Escalate technical issues across department teams to ensure complex challenges are addressed by the appropriate resource in a timely manner
  • Act as the escalation point for all network technologies and other security protocols.
  • Manage systems 100% uptime for the network infrastructure
  • Perform performance evaluations to ensure the best level of service is being provided to our clients
  • Actively seek out opportunities to improve and optimise the Utiligroups network infrastructure
  • Create and maintain network related documentation, operational policies, IT policies, as needed
  • Work closely with our technology partners to troubleshoot and resolve complex problems
  • Conduct full stack diagnostics when necessary, to help determine the root cause of problems
  • Work with customers/users to identify service improvements.
  • The role is an exciting mix of BAU and Project work where you will have a real impact on the future of the companies networking estate.
  • Be an innovator, looking at improvements which can be implemented through process changes or the introduction of new technologies.
  • Act as a subject matter expert within the group for network related queries including but not limited to technical design, best practices and deployment methodologies

About You

  • Strong troubleshooting and network diagnostic skills
  • Extensive experience with a wide spectrum of vendors such as Cisco, Juniper, Palo Alto, FortiGate, Checkpoint, etc.
  • Routing and Switches experience (CISCO ASR\ISR & Catalyst switches)
  • Hands on experience of configuration and implementation of F5 Load balancer (BIGIP – LTM)
  • Experience of Cisco ISE administration and implementation
  • Strong troubleshooting and network diagnostic skills
  • Experience utilising cloud and virtualisation technologies such as AWS and Vmware NSX
  • Strong technical background: Routing Protocols (BGP, OSPF), Switching Technologies (STP, Dot1Q, QinQ, EtherChannel), VPNs (IKE, IPSEC, VTI) and IPv6.
  • Strong understanding of the technologies and challenges in data centre environments (VLAN’s, HSRP, VRRP)
  • Strong understanding of security appliances (Cisco ASA, Firepower, FMC, Dark Trace).
  • Network Automation/Programming using Python and/or other scripting languages.


  • Minimum 5 years’ experience in fast moving environment
  • You hold a relevant professional qualification such as CCNP
  • Advanced Cisco qualification in one or more of the following: Cloud, Collaboration, Security, Switches & Routing (required)
  • Cisco Certified Security Professional (CCSP)
  • AWS Solutions Architect – Associate
  • Degree in Computer/IT related discipline

Other Responsibilities

  • Follow IMS Policies
  • Reporting of Incident
  • ISO Responsibilities
  • ISO Staff Awareness